What do you do?
I manage the company, which includes an always-interesting mix of responsibilities. Fostering a productive, engaged, fun and collaborative work environment is key because without a great team who enjoy what they do and care about quality, we’re nothing! I set budgets and policies, and I keep a close eye on financials, on marketing and on guest feedback. I make sure that we provide an excellent experience to our guests and do so with integrity.

What is your favorite part about your job?
I love hearing or reading guest feedback. It’s a genuine thrill when someone comes back from a trip and tells us how wonderful—often life-changing!—the experience was. It’s humbling, satisfying and fun!  And it’s why we do what we do every day.

I was born in a little farm town in southern Germany that has castles on every hillside, wildflowers in every field and red geraniums in every window-box. Best of all: the pretzels! It’s still a magical place to me, even though I’ve been an American for over a decade now.

The best meal I ever had was bread from the baker, tomatoes from the farmer, cheese from the cheesemonger, wine from the vineyard and peaches right off the tree. Consumed with the aid of a Swiss Army knife. And eaten under an olive tree, on the outskirts of Rome.

Everyone tells me I’m crazy to ride my bike in the city, but I can’t resist! Boston drivers aren’t exactly known for respecting the rules of the road, which is challenging, but I love commuting by bike, starting and ending every day with a little exercise and always being in forward motion.