Commitment to Our Community
The safety of our guests and staff is always our number one priority and informs all our decisions. In today’s uncertain landscape, we understand that travelers are more careful when managing their travel plans and may have a few more questions. We are here to support you every step of the way.
We continue to monitor the local and global impacts of COVID-19 and are updating our policies and actions accordingly. Click here to read a personal letter from our president, Ina Steinhilber, about how we are choosing never to lose hope.
Now more than ever, nothing sustains us more than the heartwarming feedback we get from our guests. Many have reached out, offering encouragement and sharing beautiful safari memories with us during this difficult time. Their words confirm our hope for the future, and by sharing them with you, we hope they keep your travel dreams alive, too.
For our currently booked guests
Tanzania is currently at a Level 2 travel advisory. There is also a global Level 4 travel advisory in place. If you are booked to travel this summer and are worried about the possible impact on your trip, you may wish to consider rebooking for next summer now, penalty-free.
Reschedule, Don’t Cancel
You may have already heard this mantra being repeated by Travel + Leisure, Afar, Conde Nast Traveler and other travel experts. Rescheduling your trip instead of canceling is a great way to support boutique travel operators and small businesses during this unprecedented time. It also supports our incredible, hardworking staff members in Tanzania, who, like us, rely on responsible tourism to support their families. And of course, it gives you something to look forward to during these troubling times.
If you booked your flights on your own, please contact the airline directly to change or cancel them in accordance with your travel plans. If you booked your flights through Thomson, your trip manager will work with the airlines to change or cancel your flights. Please note that every airline has its own cancellation and refund policies, so we cannot guarantee you will be refunded.
Many of our guests have chosen to move their trip to the same or similar dates next year for peace of mind. Should you decide you are not comfortable traveling now, we are allowing unprecedented flexibility: You have until 35 days before departure to transfer, penalty-free, to a future date. This applies for trips departing in 2020*.
*Please note that guests are responsible for any price differences that are incurred with their future trip.
Please contact us for complete details.
- If we cancel your trip:
- We will offer a 105% travel credit toward a future trip*
*This offer applies only if your trip is already paid in full
- Your trip will be canceled if any of the following apply 35 days before departure:
- The Global Health Advisory is still at a Level 4
- If the CDC rating for Tanzania is Level 3 or above
- If Tanzania’s rules regarding quarantine are still in place
- If air travel to Tanzania is not available
For our past guests
Many of our past guests have reached out to ask us for news about their guides, porters, camp crews and the Gibb’s Farm team. While North America hunkers down, what is life like in Tanzania? Over the coming weeks, we will be sharing stories and updates from our Tanzanian partners to reassure you that, like us, Tanzania is coping the best they can, and staying hopeful.
Click here to read a letter from the Gibb’s Farm husband-and-wife management team, Nick and Sally, about how they are taking care of the farm and farm staff during this time.
For new guests planning future travel
We know that many people are looking beyond today’s headlines and are still planning trips for later in this year or for next year.
We are providing extra peace of mind with our Trip Protection Promise:
- Reserve space and commit to your dream by July 31, 2020.
- You will be free to cancel at least 35 days prior to departure to receive a 100% credit for future travel.*
*This policy is valid for new bookings departing before December 31, 2020. This offer ends July 31, 2020 at 11:59 PM EST. Additional exclusions may apply. Please contact us for more information.
Commitment to the team
There are so many people who make your trip exceptional, and while we’ve all had to change how we work, we are still committed to doing our best.
In Boston, our staff has moved to working remotely full time. Zoom calls and daily instant messages have replaced in-person meetings and office chats, but we are all still working diligently to keep safari dreams alive for everyone in our community.
In Tanzania, April is considered off season, when guides and camp crews take a well-deserved break from safaris. The logistics team, camping department, and reservations staff are all working remotely. While the pandemic has coincided with the normal hiatus in safari activity, we hear the guides are already eager to welcome guests back!
We encourage you to stay in touch with us!
We are available from 9am to 5pm EST.