Keeping You Informed
The safety of our guests and staff is always our number one priority and informs all our decisions. In today’s uncertain landscape, we understand that travelers are more careful when managing their plans and may have a few more questions. We are here to support you every step of the way. And whether you’re in the Serengeti or the grocery store, we encourage you to take the Thomson Pledge, our personal code of conduct aimed at minimizing the risk of infection for yourself and others.
We continue to monitor the local and global impacts of COVID-19 and are updating our policies and actions accordingly. Please continue to refer back to our website for ongoing updates.
Book Now, Pay Later
As with any travel, the anticipation and preparation are part of the fun; we want you to enjoy the process without the stress that comes with the current situation.
With Book Now, Pay Later, you have until March 15 to reserve space on a trip without making a deposit. You’ll have the following two months to make sure you’re comfortable with your decision. Then, to confirm your commitment, simply pay a deposit on or before May 15.
You can browse all of our trips through 2022 here. To reserve your spot, simply call us and tell us which trip departure you’re interested in. All we need from you are names, contact information and dates of birth for everyone in your party.
With so many guests rescheduling their postponed travel plans, space is filling fast for 2021 and 2022. We encourage you to contact us soon!
*This policy is valid for new bookings only. Trip extensions and trips departing before July 1, 2021, are ineligible for this promotion. To confirm trip participation, guest agrees to pay a 20% nonrefundable deposit on or before May 15, 2021. Once deposit is received, standard Thomson Safaris Conditions apply. Offer ends March 15, 2021, at 11:59 p.m. EST. Additional exclusions may apply depending on travel dates and other factors outside our control. Please contact us for more details and complete terms and conditions.
Flexible Transfer Policies
Because of these uncertain times, we are offering more flexibility than ever before, so you can have peace of mind leading up to your adventure.
Deposits are now fully transferable up until 35 days prior to departure.*
We know things are changing constantly. Now you can have more time than ever to decide if you and your loved ones would prefer to transfer to a future date for your adventure.
*Guests may be responsible for any price differences incurred with their future trip. All transfers after the first are subject to standard transfer fees. Flexible transfer options apply to COVID-19 related reasons. Additional exclusions on extensions and extra services may apply. Please contact us for more details and complete terms and conditions.
Professional Trip Consultants
Since the beginning of the pandemic, our team of trip consultants have remained up to date on CDC, WHO and State Department advisories and recommendations. We encourage you to stay informed as well. We have also been in constant communication with the team in Tanzania and all of our partner organizations.
Although the decision on if and when to travel is entirely up to you and your loved ones, we are happy to help you throughout the process. As always, please feel free to contact us with any questions or concerns. We are currently available Tuesday – Thursday, 9 a.m. – 4 p.m. EST.
We are continuing to stay up to date on advisories and recommendations form the CDC, WHO, State Department and preferred airlines. We encourage you to stay informed on these as well.
If you have already booked your trip with Thomson Safaris, you can expect to hear from someone on the Thomson team in the months leading up to your departure to discuss possible options for postponing.
In the meantime, the team in Tanzania has been working tirelessly to develop new procedures and protocols for future trips, and we can’t wait to welcome you back to Tanzania!
If you and your loved ones have decided not to travel on your originally scheduled departure, you have until 35 days prior to departure to transfer, penalty-free, to a future date.*
If Thomson should cancel your trip, we will offer a 105% travel credit toward a future trip.**
*Please note that guests may be responsible for any price differences incurred with their future trip. Flexible transfer options apply to COVID-19 related reasons. Additional exclusions on extensions and extra services may apply. Please contact your Trip Manager for more information.
**This offer applies only if your trip has been already paid in full.
We’re Here For You
As always, feel free to reach out to our team with any questions or concerns about your upcoming trip. You are welcome to contact your Trip Manager directly or contact us below. We are currently available Tuesday – Thursday, 9 a.m. – 4 p.m. EST.
Guides, camp crews, logistics teams and reservations staff are implementing new safety procedures to help reduce the transmission of the virus among team members and the areas where they operate.
Gibb's Farm is providing food and resources for its employees, including baskets of fresh produce, to reduce the frequency with which they need to visit the local markets.
Focus on Tanzanian Communities (FoTZC) continues to remain dedicated to supporting the needs of locals, as members of the Maasai work on building a new maternity ward for expectant mothers. FoTZC has also set aside funds for COVID-19 equipment and supplies, should they be needed.